Refund policy

Last updated: 02/17/2025

Thank you for choosing EUNO. We take pride in offering high-quality wellness products designed to support your daily routine. If your order does not meet expectations, this policy outlines how returns and refunds are handled.

We have a 7-Day return policy:

Returns

Due to the nature of health, wellness, and supplement products, EUNO can only accept returns on items that are unopened, unused, and in their original packaging.

To be eligible for a return:

  • The item must be in unused and unopened condition

  • All original packaging must be intact

  • The return request must be submitted within 30 days of delivery

  • Proof of purchase is required

Opened, used, or tampered-with products cannot be returned for safety and hygiene reasons.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original method of payment. Processing times may vary depending on your bank or payment provider, typically between 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Exchanges

EUNO only replaces products that are defective, damaged during transit, or incorrect upon arrival. If you received an item in one of these conditions, please contact us within 7 days of delivery. Approved exchanges will be replaced at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Sale or promotional items

  • Gift cards

  • Digital products

How to Initiate a Return

To request a return or report an issue, please contact us at: support@eunolabs.com

Include the following information:

  • Order number

  • Product(s) you wish to return

  • Reason for return

  • Photos, if applicable (e.g., damaged or incorrect items)

Our team will provide detailed instructions for returning your product.

Return Shipping

Unless the return is due to an error on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Additional Information

EUNO is not responsible for returned items that are lost or damaged during transit.